Mail order offer online  





Last update of Terms and Conditions: 10/12/2017

Welcome you to our website (hereafter called the "Site"). We strive to ensure the accuracy of all information on this website, to which we reserve the right to bring any content modifications, at any time and without notice. However, we cannot guarantee the exhaustiveness of the information available on this site. Consequently, we decline any responsibility regarding: - inaccuracy or omission relating to information available on the Site; - of all damage resulting from a fraudulent intrusion of a third party having involved a modification of the information available on the Site; - and more generally  all damage, direct or indirect, no matter the cause, origin, nature or consequence, caused by the intrusion of a third party to the Site, the impossibility to reach it ,the use of the Site or the credence given to the information directly or indirectly emanating from it.


The present terms and conditions are systematically available to every Buyer willing to make a purchase from the present Site and exclusively govern the sales of products on this Site and exclude any other terms and conditions, notably those in force for phone or mail orders.

Consequently, placing an order induces full and unreserved acceptance of the present terms and conditions and exclude all other documents, notably catalogues, magazines, leaflets issued by the Vendor, which only serve informative purposes.


Any contrary term and condition laid down by the Buyer, unless explicitly accepted by the Vendor, will be unopposable to the Vendor whichever the moment it would have been brought to knowledge.

The fact that the Vendor does not at one given moment take explicit advantage of the present terms and conditions cannot be interpreted as their renunciation to the aforementioned term.



The sale of our products is reserved exclusively for the end consumer, which is any private individual not acting as a vendor and having the legal capacity to contract. As a result, orders from professionals will not be honoured by Dr Pierre Ricaud. In this regard, Dr Pierre Ricaud reserve the right to cancel any order of an unusual character such as an order for quantities that exceed the normal needs of a consumer or an abnormal flow of orders to the same billing and/or shipping address.


Site Editor


Laboratoire de Dermocosmétique Active Dr Pierre Ricaud 

S.A.S with assets of €192.694,65

329 868 848 RCS Paris 

VAT number: FR 43 329 868 848 

Head Offices and commercial services: 12-14 Rond-Point des Champs Elysées 75008 Paris, FRANCE

Head of Publishing : Nathalie Lagron.


Web Host

 The present Site is hosted by Prosodie France

8 rue Grange Dame Rose

78457 Vélizy-Villacoublay Cedex – France

 Customer Service

 Our UK-based customer sevices are at your service for or any information, question or advice. Here are how you can reach them:

 By post: Dr Pierre Ricaud, 1 Apollo Rise, Southwood Business Park, Farnborough, GU14 0GT

By email:

By telephone: 0370 333 1963. From Monday to Saturday, 8 am to 8pm. Free with inclusive minute packages or local rates apply.

You may as well contact customer services for any question regarding your order tracking and to exercise your right to withdraw or guarantees.


Offers and Prices


Prices indicated on the Site are presented in pound sterling and inclusive of all tax. Prices exclude shipping or provision costs (see Delivery terms) and are subject to several annual variations, all the more that products are invoiced at the prevailing rate at the time of the purchase. Shipping costs amount to £3.95. Products remain the property of Dr Pierre Ricaud until the full invoice amount has been received by Dr Pierre Ricaud.

Our promotional offers are only valid for the duration of the validity period of the aforesaid offer.


Order and Transaction Validation


It is important that you specify your telephone number, postal address and email when you place an order. When you validate your order, you declare that you fully and unreservedly accept the order as well as the whole terms and conditions hereby presented. Your order is then passed on to our customer services for processing and you may print your order form.

We reserve the right not to fulfil and to cancel orders in the event of a previous litigation regarding a past order.

Once your order has been processed, a detailed order confirmation will be sent to your email address. This acknowledgement of receipt will specify the exact amount invoiced and the terms of delivery.

You acknowledge that our order registration systems serve as proof of the nature and date of the agreement.



Product Availability


As a rule, indications about the availability of products are provided to you when your order is placed. On an exceptional basis, a product may however become temporarily unavailable after your order has been placed, and in such a case we are committed to informing you of this via email within 8 days and letting you know of the waiting time to receive this product. If you wish, you can request the cancellation (reimbursement by transfer within 14 days) or exchange of your order by calling us on 0 370 333 1963 (free with inclusive minute packages or local rates apply), from Monday to Saturday, 8am to 8pm, or by contacting us via email at:



Terms of Payment


The payment of your purchases is exclusively in GBP pounds. Payment is made according to the methods of payment allowed by the concerned commercial offer. Online payments are exclusively by credit or debit card (Visa, Delta, Mastercard) and you acknowledge being the cardholder

Online payment with debit or credit cards is entirely secure. The entire transaction is encrypted towards a bank validation server in SSL mode (Secure Socket Layer), making the payment completely secure. When payment is made using a debit or credit card, the transaction amount is debited when the order is placed. Please note that some banks may charge you a fee (amount usually found : £1.25) when using a Visa Debit Card, due

to an overseas transaction. Please contact your Bank if you need more information.

 In return of our engagements and to be able to satisfy you with our offers, we ask that you respect the delay of payment corresponding to your order form. Our payment terms are hence compulsory. In case of a delay despite the acceptance of your parcel, you are liable to a penalty up to £7.5 per month




Your products will be delivered in a period of 8 to 10 working days at the standard delivery rate (£3.95 liable to modification), whatever the total value of your order, to the address of your choice as indicated during the ordering process. Delivery is limited to the United Kingdom. Our sales and prices are used starting in Paris. The parcels are sent to you via Royal Mail and we negotiate the fees with Royal Mail for your account.


Data protection

Your personal information concerning you is for our company to handle your orders, provide you with the services to which you have subscribed and send you offers. To enable you to receive offers from our partners via post or telephone, we may pass your details on to them. If you wish, you can also benefit from our partners' offers via email. In accordance with the Data Protection Act of 1998, you can request to access and rectify your information as well as stop receiving offers from Dr Pierre Ricaud or our partners by sending us an email to or via post to Dr Pierre Ricaud Customer Service 1 Apollo Rise, Southwood,Farnborough, GU14 0GT by indicating your full name, full address and customer number to us.

Satisfied or Reimbursed – Right to cancel: 14 days to change your mind.


If a product does not meet your expectations, do not worry. You benefit from a right to cancel that you can exercise within a period of 14 days starting from the date of receipt, for the entirety of your order, in accordance with regulations. To exercise this right, you must inform us of your decision to cancel in this period, for example via letter or email. Please return your product(s) in their original package and in perfect condition to Dr Pierre Ricaud 1 Apollo Rise, Southwood Business Park, Farnborough, GU14 0GT no later than 14 days at the latest after you have informed us of your wish to cancel your order. We commit to exchanging your product or, if you wish, reimbursing you within 14 days of your request. This period can however be prolonged until we have received your product, or the proof of its posting. The reimbursement will take place according to the following methods:

- The parcel is returned in its entirety, we reimburse you the amount of the order including the delivery fees (standard home

delivery rate), the return fees remain at your own expense.

- The parcel is not returned in its entirety (you keep one of more of the items ordered), we reimburse you for the price of the

product(s) returned, the return fees remain at your own expense.

It is stated that in a particular case where the product is returned due to reasons for which we are responsible, you will

reimburse you for the return fees (standard postal rate). reimburse you for the return fees (standard postal rate).




Do you wish to get some info and advice? Do not hesitate to call our beauty advisors by calling 0370 333 1963 from Monday to Saturday, 8am to 8pm. The service is free within inclusive minute packages or local rates apply. You may also send us an email on Our advisors will be happy to make you discover our latest product innovations, guide you through our product catalogue and take your order

If you wish to be receiving our private postal offers, ask our beauty advisors.

Respect for Human Life & Nature


For your comfort, all our facial care products are hypoallergenic and all our products are lab tested. Our company was amongst the first European company to ban animal testing on their end products.



Consumers’ Guarantees


All our products are covered by statutory guarantees regarding conformity of supply and against hidden defects which enable the consumer to return any products supplied that are non-compliant or defective.

Our company is a member Fevad Ethical Code (Federation of e-commerce and distance selling) and the e-commerce mediation system.




Our products are compliant with the legislations in force. We do our best to ensure that the photographs of the products that appear on the site illustrate the products as faithfully as possible. To receive more information about our products, contact our customer service on 0370 333 1963 or send an email to 

 Legal guarantees

All our products are covered by statutory guarantees regarding conformity of supply and against hidden defects which enable the consumer to return any products supplied that are non-compliant or defective.


Intellectual property


The intellectual property rights for the documents contained on the Site and each of the elements created for this site are the exclusive property of Dr Pierre Ricaud or of its suppliers, neither granting any license, or any right other than consulting the site. In particular, the brands and other intellectual property rights cited on the site are the property of Dr Pierre Ricaud. The reproduction of any document published on the site is solely authorised for the exclusive purposes of information for a personal and private use, any reproduction and any use of copies created for other purposes being expressly forbidden. Any other use is constitutive of counterfeit and sanctioned as Intellectual Property except for prior authorisation from Dr Pierre Ricaud.

Complaints and Out-of-Court Agreements


We do our best to bring your entire satisfaction and our Customer Services are available to receive any enquiries or complaints. If ever you are dissatisfied with our products or services, we kindly invite you to turn to our Customer Services to reach amicable agreement.

If you do not find satisfaction,you may address your complaints regarding your online purchases to the platform set by the European Commission at

The European Commission will transfer your complaint to the dispute resolution bodies of your country.


Jurisdiction and Texts


This contract is governed by the law of the United Kingdom. In the event of a dispute, the customer shall turn to our Customer Services to reach amicable agreement.

In the case an amicable agreement cannot be reached, British courts shall have exclusive jurisdiction.

Modification of Terms and Conditions


Dr Pierre Ricaud reserve the right to adapt or modify the present terms and conditions at any time. The new terms and conditions will, if necessary, be brought to the knowledge of the customer and will only be applicable to sales made after their modification.