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In order to serve you best, we might be led to ask you to provide us with certain private data.

Privacy policy

Dr Pierre Ricaud would like to remind you of their commitment to devotedly respecting and be worth of the trust you place in them. In order to serve you best, we might be led to ask you to provide us with certain private data.

For instance, your surname, first name and address are required for us to be able to send over your parcel and postal offers. Your telephone number enables us to contact you for any situation regarding your order, enquiry or complaint but also to make your personal data secure. Your email address enables us to receive the responses to your enquiries.

All personal data you provide remain confidential.

Data Protection

The information that are collected from you are for our company to handle your orders, send you our postal offers and provide you with the best service possible. We might be led to pass on your data to our partners to enable you to receive their offers. In accordance with the Data Protection Act of 1998 you can request to access and rectify your information as well as stop receiving offers from Dr Pierre Ricaud or our partners by sending us an email to or via post to Dr Pierre Ricaud Customer Service 1 Apollo Rise, Southwood,Farnborough, GU14 0GT by indicating your full name, full address and customer number to us.

The types of information that are collected

As part of our service to you, we receive and store any information you relay to us through our Website and any information your browser gives to us. The exact information we collect may vary from user to user, but the information we collect might include your name, your phone number, your E-mail address, the Internet Protocol (IP) addresses you use to contact our site, your user name and password for this site, your delivery address and billing address, your computer and connection information such as browser type and version, your operating system, the web address that referred you to our site, your buying history, and the phone number you use to call our telephone number. You may choose not to relay certain information to us. However, you may not be able to take advantage of some features of our website if you do not give us information required by those features.

Security Guarantee

Our secure order guarantee protects you against unauthorised charges to your account, if those charges result from a transaction on Here is how the guarantee works: If you are ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than £20 in fraudulent charges to your account. With our secure order guarantee, you will be reimbursed for any order up to £20 billed to you by your credit card company for unauthorised charges to your account, if those charges result from an order placed on our secure server. For this protection to apply, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement. Our ordering system is secured with VeriSign to maintain the highest level of confidence in the security of your personal information. VeriSign provides you with the assurance that the data exchanged with the site is secured and encrypted when your browser establishes a secure (SSL) connection with the site. Furthermore, it provides you with the security that is an authentic VeriSign site and that Dr. Pierre Ricaud's company name and website address have been confirmed for your safety.


Like many web sites, we use "cookies," which are combinations of letters and numbers given to a Web browser by a Web server, which are then sent back to the server each time the browser requests a page from the server for the purpose of identifying the user visiting the site. If you do not wish to receive cookies from our site, you can configure your web browser to reject them, or use a tool designed to help you visit websites anonymously.

Contact by Email

In an effort to offer you the most current shopping opportunities, we may contact you by email with news about Dr. Pierre Ricaud products, service, and events. You will only receive these emails if you have subscribed to receive them or if you have placed an order from our website. If you do not wish to receive these E-mails, please contact us or simply unsubscribe through the links included in any E-mails received by you from Dr. Pierre Ricaud.

Sharing Information
In general, we will not give any of your personally identifiable information (including your E-mail address) to any other company (except for our corporate parents and subsidiaries, and companies controlled by or under common control with, unless required to do so by law. However, there are some circumstances in which we may be required to disclose your personally identifiable information to third parties, and we want you to know about them.